S1-C PRO PINK (July Arrival)

If you are not entirely 100% satisfied with your purchase, or the product is not working as expected we're here to help.  

1. You have 7 calendar days to return an item from the date you received the product to be eligible for a refund.  
2. Once we receive your item, we will inspect it and notify you that we have received your returned item and are happy with the new condition of the product. This includes all original boxing, packaging and original tags in new condition as received. No marks, scuffs or scratches to the scooter will be excepted and final decision is by URBNRIDZ for a refund. 
3. If your return is approved, we will initiate a refund to your nominated bank account and an approved amount. The receipt of the refund will be dependent on bank processing times. 
4. You will be responsible for paying all shipping costs for returning the product. Shipping costs are non­-refundable.   
5. You are required to keep appropriate proof of shipping.  
6. We do not accept responsibility for any returned item which goes missing in transit and you will not be eligible for a refund on the missing item. 
7. If we determine that you are not eligible for a refund, you are liable for shipping cost for the scooter to be returned, by us, to your nominated address. 

If you have any questions on how to return your item to us, please contact us.  

Deliveries for Pre-Release products (Pre-Sale) 

Please allow up to 8 weeks for Pre-Sale deliveries.  Whilst we're doing everything possible to improve our international supply chain, COVID-19 is still causing problems.  We order Pre-Sale items in bulk to keep the costs low for our customers and we're confident that wait will be worthwhile. 

Deliveries complete boxed scooters purchased online 

1. Standard Free Next Business Day Dispatch is available for orders to selected areas of Sydney, Melbourne, Brisbane and Adelaide; stock permitting. 
2. Parts or merchandise deliveries are not free and quoted upon request. 
3. All domestic deliveries are expected to be received between 2-5 business working days with our choice of courier (Up to 800km). 
4. All Deliveries will have a tracking number and goods are signed upon being received by courier of our choice. 
5. Products are not insured unless requested. 
6. We use reputable couriers (TNT, Startrack, Fastway) and their T&C's are available on the courier's website. 

Delivery Locations 

1. We deliver to most residential and business addresses across Australia, however unfortunately there are certain remote locations that we are unable to deliver to. 
2. URBNRIDZ is also unable to deliver overseas or to Australian islands off the mainland. 
3. Local Pick Up can be arranged from one of our retailers in your area, please visit retailer locations. 
4. Local drop-off can be arranged in the Brisbane Metro area (on request) 
5. URBNRIDZ is unable to deliver to PO Boxes or Lockers. 

Large Orders 

1. Orders that weigh over 200kg may be subject to an additional delivery fee. 
2. Our Customer Service Team will contact you prior to shipment. 

Authority to Leave 

1. Unless otherwise agreed, we will delivery your parcel and if no one is available to sign for it, or you haven't provided an Authority to Leave, we will take it to the courier holding facilities. 
2. Please note in all cases, URBNRIDZ will not be responsible for lost or damaged orders after they have been delivered. 
3. Should the courier not accept an ‘Authority to Leave’ request and no one is available to sign for the order a card will be left with a contact number to arrange an alternative delivery day. 

Missed Deliveries 

When the 'Authority to leave' option is not selected and no one is available to sign for the order a card will be left with a contact number to arrange an alternative delivery day. 

Public Holidays 

When a delivery is scheduled on a public holiday, it will occur on the next business day. 

Delivery Windows 

Deliveries are made between 8am and 5pm Monday to Friday. 

1. You can track your delivery using the selected courier.  Please note, delivery time frames may change from time to time due to unforeseen circumstances. 
2. During the 'wet season', deliveries to the Northern Territory and Northern Queensland may take longer due to adverse weather conditions. 
3. Please note that the courier requires us to allow three business days after the final day of expected delivery before we may contact them to lodge a formal investigation into an overdue delivery. The investigation may take up to 10 business days to resolve. 
4. If an item is deemed to be ‘Delivered’ by the courier and you have not received the item, you will be required to contact the courier directly. 
5. All items shipped by URBNRIDZ are not insured for loss and damage. If insurance is required, this request needs to be emailed to us at the time of ordering and may be an additional cost at the time of quoting. 

Last updated: 03/04/2022 

 
URBNRIDZ "us", "we", or "our" operates www.urbnridz.com the "Site". This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. 
 
We use your Personal Information only for improving the Site and enhancing your experience. By using the Site, you agree to the collection and use of information in accordance with this policy. 
 
Information Collection and Use: 
 
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, address, email, and telephone number ("Personal Information"). 

If you purchase goods and services from us, we require you to provide your name, address, email address, credit card number or other details (“Customer information”). We may subsequently require further details to enable the processing of orders. 
 
Log Data 
 
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). 
 
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. 
 
In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this. 
 
Communications 
 
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information. 
 
The Communications section is for businesses, including our own, that may contact users via email (email newsletters) or other methods. You can unsubscribe from such communications at any time. 
 
Cookies 
 
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. 
 
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. 
 
Security 
 
The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. 
 
Changes To This Privacy Policy 

 This Privacy Policy is effective as of 03/04/2022 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. 
 
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. 
 
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website. 
 
Contact Us 
 
If you have any questions about this Privacy Policy, please contact us. 

We are delighted that you have purchased a new product we hope you enjoy using it. 

The service team of Kuickwheel is available at your disposal regarding any question or clarification required and we will be happy to assist you. 

 Please read all Terms and Conditions of Warranty in detail below.  

 Terms and Conditions of Warranty 

1. Customers must register their warranty within 1 month of purchase by completing the online warranty card at the URBNRIDZ Customer Portal
2. Failure may render the warranty void. 
3. Customer must keep their original invoice of purchase and produce this when making any warranty claim. Failure to do so will render the warranty void. 
4. The warranty is limited to the original Customer only and is not transferrable to any subsequent owners. 
5. The warranty is conditional upon the presentation of the Retailer’s purchase invoice and the certificate of warranty that matches the chassis number. 
6. The warranty is conditional upon the customer’s signature, the date, the customer’s name and his/her attestation with regard to reading the use instructions, understanding their significance and receiving an accurate explanation regarding the product’s operation. 
7. The warranty claim must be approved by Kuickwheel and URBNRIDZ at their discretion before any repairs are done. 
8. The Product itself must be serviced within 6-month period or every 1000km whichever is first, of the Product being purchased either by an approved service agent, Kuickwheel Australia or URBNRIDZ at their workshop. This Service must be completed within 6 months throughout the first 12-month warranty period. Failure to do so will void any warranty. The customer agrees and is aware that the product must be repaired solely by Kuickwheel, URBNRIDZ or an approved service agent. Any repairs carried out elsewhere will void the warranty. 

The warranty period is as follows (overview):

 

Category	Warranty Parts	Warranty Description / exclusions	Warranty Period
Vehicle Body	Deck, Front fork assembly, Handlebars, Wheel hub.	Only manufacturing defaults are covered, not wear and tear of aftermarket configuration. Rider must service per warranty advice and follow all instructions in rider manual regarding daily maintenance.	1 year
Other Components	Motore, Controller, Charger	Only manufacturing defaults are covered, not wear and tear of aftermarket configuration. Rider must service per warranty advice and follow all instructions in rider manual regarding daily maintenance.	1 year
Battery Pack	Only manufacturing defaults are covered, not wear and tear of aftermarket configuration. Rider must service per warranty advice and follow all instructions in rider manual regarding daily maintenance.	1 Year
Brake throttle, headlights, taillights, folding stem, all cables, folding hook, kickstand, drum brake	Only manufacturing defaults are covered, not wear and tear of aftermarket configuration. Rider must service per warranty advice and follow all instructions in rider manual regarding daily maintenance.	3 Months
Components (Wear and Tear)	Tyres, fenders, display cover, grips, anti-collision strip, battery case cover, deck pad, charge port cover, reflective stickers, bell, tyre values, password lock, NFC cards.	These are not covered by warranty	Excluded in Warranty

This warranty does not cover: 

1. Conditions, malfunctions, or damage caused by incorrect usage, maintenance or adjustment as advised in the user manual. 
2. Conditions, malfunctions, or damage caused by or during the time that a user is under the influence of drugs, alcohol, or any other mind-altering influences. 
3. Conditions, malfunctions, or damage caused by acts of nature. 
4. Conditions, malfunctions or damage caused by or as a result of the customer self-modifying, decomposing or destroying the parts without prior authority from the manufacturer. 
5. Conditions, malfunctions or damage caused by the use of non-original parts or unauthorised circuit and configuration change. 
6. Fractures/raptures or loss of plastic parts inclusive of the choke, charging port, handlebar switches and plastic flaps. 
7. Any utilization intended for commercial needs, rental, competitions and freights towing. 
8. The utilization of components that were not supplied by the manufacturer (non-genuine parts). 
9. Bending of the aluminium parts, inclusive of the fork and the folding mechanism due to unreasonable use (power exertion on the handlebars and bumping into barriers/obstacles including walls or sidewalks, intentional or unintentional damage and punctured tires or inner tubes). 
10. Bending of the folding mechanism due to an incomplete insertion of the pin and the M button in the Quick Model. 
11. Rupturing of the folding mechanism which occurred due to an unopened latch in the Light Model. 
12. Conditions, malfunctions or damages caused to the battery by external shorts, inclusive of the charging system. 
13. Conditions, malfunctions or damages to a Product or Battery that has been left uncharged for more than 30 consecutive days.  It must be stored fully charged and recharged every month, otherwise it may not be able to take charge. 
14. Corrosion damages as a result of contact with water/humidity conditions. 
15. Water damage (these scooters are not to be used in wet weather and are not “waterproof”) 
16. Tyres and inner tubes are not covered under warranty 
17. Misuse of the Product will void the warranty. 
18. The customer acknowledges that they are aware that the Battery capacity will reduce to 85% after 1 year (365 days) and to 60% after 2 years (730 days). This situation is normal. 

 

This warranty includes: 
 

1. Manufacturing faults detected upon the product’s receipt by the customer. 
2. Faults encountered in the electric power system, inclusive of the engine, battery and controller. 
3. Manufacturing defects in the diverse product parts which were revealed during the first week of the product’s receipt by the customer.  
4. If the product has been repaired or replaced by the Retailer, Seller or Manufacturer, the repaired or replaced product will be covered by this warranty for the remainder of the warranty period or as long as a limited additional warranty period has been provided, on the same terms and conditions. 
5. The customer agrees and is aware that there will be no refund or return of the Product following the purchase. 
6. Service and maintenance will be provided solely by the Seller, as quickly as possible and every effort will be made to ensure service is completed within a reasonable time period. 
7. The warranty and liability of the Seller and Retailer is limited in any case to repairing and/or replacing the product in accordance with the guidelines detailed in this letter of warranty. Under no circumstances will the Seller or Retailer be obliged to provide compensation for bodily injuries, property damages, losses, hindrance of profits, prevention of use or any other damage that will be caused directly or indirectly as a result of usage of the product. 
8. Speed Limits, power and use of the Product is the responsibility of the Customer. The Customer is solely responsible for ascertaining and adhering to all local laws regulating the use of the product. 

Battery Warranty Highlights 

1. The battery warranty is provided for the warranty period specified in the certificate of warranty, according to an expected annual deterioration rate of 25%.   Replacement batteries can be purchased. 
2. In case of a substantial deviation from this deterioration rate over time, the Kuickwheel or URBNRIDZ network will repair or replace the battery’s core, provided that the battery was used according to all the terms and conditions specified in the warranty and certifying that the battery was not exposed to a non-genuine controller.  
3. When depositing a battery for examination: the handling time is up to 60 days sea freighted – no alternative battery is provided while the battery is deposited, even within the warranty period. 
4. Additional Factors that may accelerate the Batteries Deterioration include: 
5. Overloading, inclusive of an additional adult riding the Product. 
6. Ensuring product maintenance is being monitored by the buyer to avoid any deterioration to the electric system resulting in excess battery drainage. Product maintenance which is to be monitored by the buyer includes: Checking the air pressure, wheel alignment and balancing.
7. Moisture or humidity conditions, including staying in close proximity to the sea over time, which will cause damage to the battery and electric system. 
8. High temperature conditions, including locking the battery in a car under excessive temperature conditions. 
9. Storing the battery without charging/discharging for a time period exceeding 30 days – it is highly recommended to charge the battery at the end of every significant use period, there is no need in discharging a battery before charging it – it is recommended to wait for 30 minutes from the termination of use until the commencement of charging. 

 

Instructions of battery use and charging safety: 

1. It is recommended to connect the charger to the electrical grid through an electric current stabilizer or a “lightning protection product”. In the absence of such a system, it is recommended to disconnect the charger from the wall socket after every use. Damage inflicted to the charger consequent upon current fluctuations in the electrical grid, is not covered within the framework of the warranty. 
2. The charger must be placed on non-flammable surfaces and at a safe distance from flammable materials such as a mattress, a rug, curtains etc. 
3. The charging process must be carried out under supervision in a ventilated location, such as a terrace. It is forbidden to charge the battery inside your residence.  
4. It is forbidden to store batteries under high temperature conditions, and it is prohibited to leave a battery within a parking car in the sun. 
5. In the event of strange smells and odours, unusual noises, shorts, flickering of the indicator light or in case of sabotage or exposure to moisture – it is forbidden to use the charger yet mandatory to arrive immediately to one of the Network’s branches in order to examine and/or replace the battery. 
6. There is no point in discharging the battery before charging it. 
7. In cases of lack of battery use – it is strictly mandatory to charge/discharge the battery at least once a month. A battery that does not undergo a charge/discharge process, deteriorates rapidly and is destroyed within several months. 
8. A discharge of the battery is carried out by simply running the battery from full to 1 bar (or 1 point) and then stopping use and placing the battery om charge until FULL or at least 6 hours on a consistent charge. 
9. It is forbidden to use a non-genuine charger, which has not undergone an approval process in one of the Network’s branches. Use of a non-genuine charger will result in the warranty being void. 
10. The utilisation of a charger that does not suit the battery may result in conflagration and disaster. 
11. In the event of a burning battery, the fire must be subdued using sand, it is forbidden to extinguish a burning battery with water. 
12. No Warranty is provided for damage inflicted on the charger. 
13. In the event of damage inflicted during the warranty period, a deductible will be applied to the price. 

 

Confirmation accepting terms and conditions: 

By purchasing the product, the Customer expressly states and agrees as follows: 

I hereby agree to use the product in accordance with manufacturer’s instructions and all local laws in Australia. 

I am aware that the use of this product requires the utilisation of protective accessories, inclusive of a helmet, knee protectors, elbow protectors, riding gloves and suitable garments. 

I hereby indemnify and hold harmless the seller, retailer, manufacturer and every distributor on its behalf for any expense, liability, finance charge or loss incurred due to complaints, demands or claims that are filed against them or threatened to be filed against them by a third party owing to any damage or injury that is or may be caused as a result of using the Product in a manner which exceeds the speed limit or is not in accordance with local laws in Australia. 

I am aware that the product’s speed and travel range are affected by the rider’s weight, the wind, wheel air pressure and the product’s battery charge status. These can vary due to each of the aforementioned factors and therefore affect the final travel range, 

No Tampering with the device or changing pre-set speeds will void all warranty and may affect the safety of the device and increasing risk of injury. 

By Purchasing this Product, the Customer hereby agrees to use this Product with the utmost caution and in accordance with the Law in Australia, and relevant city/council Laws. 

By Purchasing this Product, the customer agrees that they understand the relevant road rules, planning and legalities involved with riding an Electric Kick scooter on public roads/pathways and parkways in their respective cities and councils. 

By Purchasing this Product, the Customer agree that he/she has read and understood the terms and conditions of the warranty as well as the manufacturer’s instructions attached, and in this regard, acknowledges and agrees as follows. 

The buyer agrees to use the scooter on private property only unless in states where it has been legalised, such as Queensland.  The buyer agrees to keep up to date with their relevant council and cities laws and regulations and follow them, respectively. 

The purchase of the product consititues acceptace of the warranty information.